COVID-19 SHIPPING UPDATE
During the ongoing global pandemic, Just Asian Food's service goal is to ship out orders within 2 business days from receipt. Upon shipping, a tracking number will be sent to you via email. The carriers we use including the United States Postal Service (USPS), Federal Express (FedEx), and United Parcel Service (UPS) have all been experiencing delays throughout their shipping network due to COVID-19. Estimated delivery times have ranged from 2 business days, up to 7 business days. Please utilize the provided tracking number for up-to-date delivery information. We appreciate your patience. Any questions, please use our chat service Monday to Friday, 9 AM to 5 PM EST or email us at support@justasianfood.com. During holidays or weekends, we will respond the next business day.
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SECTION 1 - GENERAL SHIPPING INFORMATION
Just Asian Food delivers within the continental United States. It is our goal to ship all orders within 48 hours of receipt. Other factors may delay processing 2 to 3 additional days, such as weekends, holidays, and item availability.
Should items not be in stock, we will notify you via email. We will wait 48 hours for a response. If we do not receive a response from you within this time, we will proceed to ship the order.
* Just Asian Food does not ship to PO boxes at this time.
** Just Asian Food does ship to APO/FPO addresses. All APO/FPO orders must be shipped via USPS Priority. We will not be able to track shipments after the package enters the Military Mail System, and are then unable to determine delivery time. Shipments to APO/FPO may take up to 60 days. Additional charges may apply.
SECTION 2 - SHIPPING RATES
All orders within the continental United States, over $49.00 and under 30 pounds will be shipped via FedEx Ground or USPS Priority free of charge.
For orders within the continental United States, under $49.00 and under 30 pounds will be shipped via FedEx Ground or USPS Priority for a flat rate of $8.99.
APO/FPO orders may incur additional shipping charges set by the carrier.
Expedited options are available at additional shipping cost. The additional cost will be calculated at checkout and offered to you as options.
For overweight items, additional shipping costs will also apply.
Additional charges may apply if packages are redirected, an incorrect address was provided, or is undeliverable. We are not responsible for shipping charges related to incorrect or missing information.
The minimum free shipping dollar amount excludes discounts, promotions, sales tax, and shipping.
SECTION 3 - TAXES
Items sold through our Site may be subject to taxes and other governmental charges. If an item is subject to taxes, prior to submitting your purchase request, an estimated tax will be calculated and displayed at checkout.
SECTION 4 - SHIPPING METHODS
We use Federal Express (“FedEx”) and United States Parcel Service (“USPS”). Both FedEx and USPS provide estimated delivery times. The estimated delivery times are not guaranteed. Neither we nor FedEx or USPS are able to provide 100% guarantees on arrival.
When your order is shipped, an order update will be emailed to you with a tracking number. You may track your order via the FedEx or USPS websites. You may also use our Track Your Order page on our website.
SECTION 5 - CHANGING SHIPPING ADDRESS
If you wish to change your shipping address after you have submitted your order, please email us immediately at support@justasianfood.com. If the order has not been processed, we will update the delivery address. Unfortunately, should the order be shipped already, you will not be able to change it. It is our goal to provide prompt delivery service, which includes fulfilling your quickly.
SECTION 6 - UNDELIVERABLE PACKAGES OR MISSING ITEMS
Just Asian Food shall work with our partner shipping carriers to promptly deliver packages to you. In the event packages are delayed, damaged, re-routed, and/or incorrectly delivered, we shall work with the shipping carriers to rectify. This process may significantly delay the delivery of your package.
We make every effort to help ensure there are no incorrect or missing items in your order. Should this occur, within 3 days of the receipt of shipment, please notify us at support@justasianfood.com. Any adjustments thereafter shall be at the sole discretion of Just Asian Food.
