Skip to content

Return Policy

It is Just Asian Food's goal to provide our customers with an excellent shopping experience. Our Site offers a wide variety of products including consumables, perishables, and durables. Due to this wide variety of products, our Return Policy varies depending on the product type. Please see below for type specific policies. 
  
SECTION 1 - GENERAL RETURN INFORMATION 
 
We will generally accept returns if the item is in its original packaging, unused, has not been tampered with, and is in sellable condition. 
Item was damaged, expired, or defective: 

  • Within 3 days of receipt of shipment, please notify us at support@justasianfood.com.
  • Subject to item availability, we will provide you with a replacement or refund. 
  • We will process your request within 1 to 3 business days.

Items not eligible for return: 

  • Items marked on the Site as clearance items are not eligible for return. 
  • Items that are damaged, used, tampered with, or in unsellable condition due to the customer are not eligible for return. 
  • Open or tampered with consumable items such as food, snacks, groceries, and certain health products are not eligible for return. 
  • Damage as result of multiple unsuccessful delivery attempts are not eligible for return.

Return shipping:  

  • We will pay for return shipping if the item was damaged, expired, defective, or we sent the wrong item. 
  • If the item is being returned for other reasons, such as buying too much, no longer needed, or purchased the wrong item, you will be responsible for shipping. Additionally, a 15% restocking fee will be assessed on the returned item.

SECTION 2 – PRODUCT TYPE RETURN POLICIES
 
Consumable and Perishables: Snacks, Groceries, Health items:

  • If the item was damaged, expired, or defective, you have 3 days from the receipt of shipment to request a return. 
  • Other reasons, you have 7 days from the receipt of shipment to request a return. 
  • The item must be in its original packaging, unused, has not been tampered with, and is in sellable condition.

Durables: Home and Beauty items:

  • If the item was damaged, expired, or defective, you have 3 days from the receipt of shipment to request a return. 
  • Other reasons, you have 14 days from the receipt of shipment to request a return. 
  • The item must be in its original packaging, unused, has not been tampered with, and is in sellable condition.

SECTION 3 – RETURN INSTRUCTIONS

All returns must have a return merchandise authorization (“RMA”) number. Please contact our customer support team at support@justasianfood.comfor a RMA. Please remember to include your order number and reason for return. Our customer support team will respond within 1 business day.

Upon receipt of your return, it may take our customer support team up to 3 business days to inspect and process the return. Refunds will be issued upon completion.

Refunds will be made in the original form of payment associated with the order. If may take between 3 to 5 business days for the refund to be reflected on your bank statement.

 

 

 

Testimonials

Thank you so much for the nicely packed merchandise, all is good and the service was great. satisfaction is just 100%. I will order again. Thanks.

Laura

I couldn't be happier. My orders are always filled accurately and sent in a timely manner.

Bill

Fast delivery. Everything I ordered was delivered.What really impressed me was the way they packed the items. To the staff that packed the items, well done guys.

Virgil

Our Partners