Our Digital Accessibility Pledge
JustAsianFood.com considers digital accessibility a vital subject to consider in today's digital landscape. Ensuring that our platform is navigable, actionable, and consumable by people with varying physical and cognitive impairments is important to us. As such, we've set forth a clear plan to not only achieve, but maintain digital accessibility conformance over time.
We've aimed to achieve levels A and AA compliance, as set forth by the WCAG 2.1 guidelines for digital accessibility, which is an international standard on the subject. As a commitment to both achieve and maintain compliance over time, we've enlisted the services of Online ADA, a national leader in digital accessibility consulting services.
Our Testing Process
Online ADA has thoroughly audited our platform to identify WCAG violations, which our team has fixed and been confirmed by Online ADA. Our collective testing has included browser and device emulators, usability testing with screen readers, and technical audits of our pages. Our platform has been independently verified as Partially Conformant to the WCAG 2.1, level A and AA standards.
Our Independent Certification
Online ADA has analyzed JustAsianFood.com using industry-standard automated and manual auditing procedures to identify WCAG violations. Our team has fixed the identified violations, with exceptions as noted below, and Online ADA has confirmed that if the excepted content were removed, JustAsianFood.com would meet or exceed the WCAG 2.1 level AA standard.
- JustAsianFood.com is built using the Shopify platform, which limits the ability of JustAsianFood.com to alter some aspects of the site. The most notable Shopify-controlled elements are error messages that are not fully communicated by assistive technologies and the lack of a confirmation message after the user creates their account.
- The Just Asian Food Support chat widget is made by Zendesk and has some elements such as button labels and focus indicator colors that JustAsianFood.com cannot modify.
- JustAsianFood.com uses a captcha to deter spambots. This captcha is not compatible with many assistive technologies.
Our Commitment to Maintaining Accessibility Compliance
Moving forward, Online ADA will be auditing and recertifying our platform at regular intervals throughout the year to ensure that we continue to hit the moving target, as digital accessibility is fluid and can be subjective. Additionally, we will be receiving monthly reports of our website's compliance health from Online ADA's internal scanning software and will be promptly fixing any new issues as they arise. We believe the combination of our internal efforts combined with those of an independent 3rd party will make our platform accessible to those with motor, visual, auditory, and cognitive impairment.It is our pledge to our customers that we will do everything in our power to ensure that our website meets the WCAG standards throughout the year.
Digital accessibility is fluid and many of the WCAG guidelines are open to reasonable, case-by-case, best-faith interpretations. If, for any reason, you feel like a part of this platform isn't meeting compliance standards, or could have its accessibility improved, please reach out to us and we will promptly and sincerely review your feedback. Please chat with us or email us at firstname.lastname@example.org to share your concerns.
Sincerely, the JustAsianFood.com team.